Hiring | Centre Head | Chennai /n Location: Chennai, Tamil Nadu /n Experience: 5+ years /n Employment Type: Full-Time /n Languages: Tamil & English /n About Artium Academy /n Artium Academy is India's #1 Music Academy, on a mission to make high-quality music education accessible and enriching for learners across the globe. /n We are looking for an experienced Centre Head to take ownership of our Chennai centre — driving people, operations, customer experience, sales, renewals, and revenue growth. /n If you are someone who can lead a team, build strong customer relationships, run operations seamlessly, and think like a business owner, this role could be for you. /n What You'll Be Responsible For /n Centre & Operations Management /n /n

- Own the day-to-day operations and overall functioning of the centre.

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- Ensure a welcoming, organized, and efficient centre environment.

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- Manage administration, utilities, supplies, housekeeping, maintenance, and other operational requirements.

/n /n People & Team Leadership /n /n

- Lead teachers and non-teaching staff, including scheduling, attendance, leaves, and performance.

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- Build a collaborative, accountable, and positive team culture.

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- Resolve team concerns and ensure smooth coordination across functions.

/n /n Learner & Parent Experience /n /n

- Build strong relationships with learners and parents.

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- Address concerns, resolve escalations, and ensure high customer satisfaction.

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- Create a consistently excellent learner experience throughout the journey.

/n /n Sales & Revenue /n /n

- Own centre-level sales and revenue targets.

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- Handle walk-ins, understand customer needs, present offerings, and convert enquiries into enrollments.

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- Coach and support the Academic Counsellor to improve conversions.

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- Drive learner renewals and retention through proactive engagement and issue resolution.

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- Identify opportunities to improve enrolments, retention, and centre revenue.

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- Track performance metrics and use data to drive decisions.

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- Implement initiatives that improve learner engagement and overall centre performance.

/n /n What We're Looking For /n /n

- 5+ years of experience in Centre Management, Branch Management, Operations, Sales, Customer Success, or other customer-facing leadership roles.

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- Strong experience in team management, customer relationship management, sales, and operations.

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- Proven ability to handle customer escalations and build long-term relationships.

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- Strong commercial mindset with a track record of driving sales, renewals, or revenue.

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- Excellent organizational and problem-solving skills.

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- Comfortable using CRM systems, productivity tools, MIS/reporting dashboards, and data.

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- Excellent verbal communication skills in Tamil and English.

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- Bachelor's degree in Business Administration, Arts, or a related field. MBA is a plus.

/n /n Relevant Backgrounds /n We'd love to hear from candidates with experience in: /n /n

- Education / EdTech: Centre Manager, Branch Manager, Academic Operations

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- Hospitality: Hotel, Resort, Guest Relations, Events

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- Retail: Premium/Luxury Retail, Store or Multi-Store Management

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- Fitness & Wellness: Gym, Yoga, Wellness Centre Management

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- Creative Industries: Music, Arts, Culture & Performing Arts

/n /n A genuine interest in music or the creative arts will be an added advantage. /n Why Join Artium? /n Lead a centre that is shaping the future of music education /n Own and influence business growth /n Build and lead a high-performing team /n Create meaningful experiences for learners and families /n Be part of a rapid-growing, purpose-driven organization /n I /n f you're ready to take ownership of a centre and make a measurable impact on people, customers, and business, we'd love to hear from you. /n Apply now / Share your profile with us on [email protected] ASAP.

📌 Center Head (Thoothukudi)
🏢 Artium Academy
📍 Thoothukudi