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RESTAURANT CASHIER

1. Position Details

Particular

Details

Job Title

Restaurant Cashier

Department

Front Office / Operations

Reporting To

Restaurant Manager / Duty Manager

Location

Restaurant / Food Court Outlet

Employment Type

Full-Time

Experience

1–3 Years preferred

Qualification

10+2 / Graduate preferred

Shift

As per operational requirement

2. Job Purpose The Restaurant Cashier is responsible for efficiently managing customer billing, cash handling, POS operations, digital payments, order processing, and daily sales reconciliation. The cashier must ensure accuracy, transparency, quick service, and a positive customer experience while strictly following the restaurant's financial and operational procedures.

3. Key Responsibilities

A. Billing & POS Operations

- Operate the restaurant's POS/billing system accurately.
- Enter customer orders correctly and generate bills.
- Verify prices, quantities, discounts, taxes, offers, and applicable charges before billing.
- Ensure that every sale is properly recorded in the POS system.
- Process dine-in, takeaway, delivery, and other applicable orders.
- Issue printed or digital bills/receipts to customers.
- Avoid duplicate, incorrect, or unauthorized billing.

B. Cash Handling

- Receive cash payments and provide the correct balance to customers.
- Maintain sufficient change at the cashier counter.
- Keep cash securely in the designated cash drawer.
- Do not keep personal money with restaurant cash.
- Do not lend, borrow, or use restaurant cash for personal purposes.
- Immediately report any cash shortage, excess, or discrepancy to the reporting manager.
- Maintain complete accountability for the cash assigned during the shift.

C. Digital & Card Payments

- Handle UPI, QR, debit/credit card, wallet, and other approved digital payments.
- Verify successful payment before closing the transaction.
- Do not accept screenshots or unverified payment confirmations as proof of payment.
- Ensure that failed, pending, or reversed transactions are properly reported.
- Maintain records of digital payment discrepancies.

D. Order Coordination

- Coordinate with the Kitchen, Service Staff, Delivery Team, and Restaurant Manager for smooth order processing.
- Ensure the correct order number/token is communicated to the relevant department.
- Confirm special customer instructions wherever applicable.
- Avoid delays caused by incorrect order entry or billing.

E. Discounts, Offers & Refunds

- Apply only those discounts,



coupons, complimentary items, and offers that are officially authorized.
- Do not provide unauthorized discounts or free items.
- Obtain manager approval wherever required for cancellations, refunds, void bills, complimentary orders, or price adjustments.
- Maintain proper records of cancelled and modified bills.

F. Daily Cash Closing

- Complete the cashier closing procedure at the end of every shift.
- Reconcile:
- Cash sales
- Card payments
- UPI/digital payments
- Online orders
- Discounts
- Refunds
- Cancelled/void bills
- Prepare the required Cashier Closing Report / Daily Sales Report.
- Hand over cash and relevant records to the authorized person as per company procedure.
- Report discrepancies immediately.

4. Customer Service Responsibilities

- Welcome customers politely and professionally.
- Maintain a positive and helpful attitude at the billing counter.
- Answer basic questions regarding menu items, prices, offers, and payment methods.
- Handle customer complaints related to billing professionally.
- Escalate reliable complaints to the Restaurant Manager.
- Maintain speed and accuracy during peak hours.
- Never argue with or disrespect a customer.

5. Cash Counter Management The cashier shall ensure that the cash counter remains:

- Clean and organized.
- Free from unnecessary personal belongings.
- Properly equipped with bills, receipt rolls, stationery, and change.
- Secure from unauthorized access.
- Properly maintained throughout the shift.

6. Hygiene & Grooming Standards The cashier must maintain professional grooming standards:

- Clean and neat uniform.
- Properly groomed hair.
- Clean hands and nails.
- Clean footwear.
- Name badge/ID card where applicable.
- No eating or drinking at the cashier counter.
- Maintain personal hygiene at all times.

7. Security & Compliance The cashier must:

- Follow all company cash-handling and financial-control procedures.
- Never share POS passwords, login credentials, or access codes.
- Never allow unauthorized persons to operate the cashier/POS system.
- Report suspicious transactions immediately.




- Protect customer payment information and personal information.
- Follow management instructions regarding cash deposits and handovers.
- Cooperate during internal audits and stock/sales verification.

8. Strictly Prohibited The following activities are strictly prohibited:

- Unauthorized discounting or billing.
- Manipulation or deletion of sales records.
- Personal use of restaurant cash.
- Borrowing or lending money from the cash drawer.
- Sharing POS passwords or login credentials.
- Accepting unverified digital-payment screenshots.
- Creating fake, duplicate, or unauthorized bills.
- Giving complimentary food/items without authorization.
- Concealing cash shortages or payment discrepancies.
- Allowing unauthorized persons to access the cash counter.
- Eating, sleeping, or using mobile phones unnecessarily at the cashier counter.
- Misbehaving with customers, colleagues, or management.
- Any form of fraud, theft, misappropriation, or manipulation of company funds.

9. Performance Expectations / KPIs The cashier's performance will be assessed on:

- Billing Accuracy
- Cash Accuracy
- POS Accuracy
- Speed of Service
- Customer Service
- Daily Reconciliation Accuracy
- Digital Payment Verification
- Compliance with Cash-Control Procedures
- Attendance & Punctuality
- Professional Grooming
- Team Coordination
- Customer Complaint Handling

10. Required Skills The candidate should possess:

- Basic computer/POS knowledge.
- Good numerical and calculation skills.
- Cash-handling ability.
- Basic knowledge of restaurant billing and GST/tax billing procedures.
- Positive communication skills.
- Customer-service orientation.
- Attention to detail.
- Honesty and integrity.
- Ability to work under pressure during peak hours.
- Ability to work in rotational shifts, weekends, and holidays as required.

11. Reporting & Accountability The Restaurant Cashier shall report directly to the Restaurant Manager / Duty Manager and shall be accountable for the accuracy and security of all transactions handled during the assigned shift. Any cash discrepancy, billing error, unauthorized transaction, or operational issue must be reported immediately and must not be concealed or carried forward without proper reporting.

Core Responsibility

“Every Order Correct Every Bill Accurate Every Payment Verified Every Customer Served Professionally.”

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Cashier (Lucknow)
🏢 Sarthak Enterprises
📍 Lucknow