Job Description

Job Title : Senior Director / Director – Medical Information (MICC Delivery Operations)
Location : Pune, Maharashtra (Onsite / Hybrid with flexibility; open to Mumbai candidates willing to commute/relocate)
Employment Type : Full time
Shift / Flexibility : Global coverage with core overlap into US/Europe business hours and India client hours
About the Role
We are seeking an experienced Senior Director / Director of Medical Information to lead our Medical Information Contact Center (MICC) operations out of Pune. In this high-impact executive role, you will oversee multi-client service delivery, drive operational strategy, and lead a high-performing matrix team comprising Associate Directors, Project Managers, Client Managers, and Medical Information Specialists.




You will serve as a primary client-facing leader, managing Statements of Work (SOWs), SLAs/KPIs, P&L; oversight, and service excellence across global and domestic accounts.
Key Responsibilities
- MICC Service Delivery : Provide end-to-end operational oversight for Medical Information Contact Center activities, including inquiry management, Adverse Event (AE) handling, and Product Quality Complaints (PQC).
- Team Leadership : Hire, mentor, and direct senior management profiles (Associate Directors, Project Managers, Team Leads) within a matrixed BPO/CRO organization.
- Client &

📌 Senior Director (Pune)
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📍 Pune