- Handle cash, credit/debit card, UPI, and other payment transactions accurately.
- Prepare and process guest bills, invoices, and receipts.
- Verify billing details and ensure correct charges for hotel services.
- Collect payments and provide accurate change to guests.
- Maintain daily cash and transaction records.
- Perform cash counting and reconcile the cash drawer at the end of each shift.
- Handle restaurant, room service, banquet, and other hotel-related billing as assigned.
- Coordinate with Front Office, Food & Beverage, and other departments regarding billing issues.
- Process refunds, discounts, and adjustments as per hotel policies and authorization.
- Maintain confidentiality of guest and financial information.
- Report discrepancies in cash, billing, or transactions to the supervisor immediately.
- Provide courteous and qualified service to guests while handling billing and payment queries.