Key Responsibilities

Strategic Supplier &

- Carrier Management

- Own end-to-end supplier and carrier relationships supporting enterprise customer traffic.
- Maintain diversified routing options across countries to ensure redundancy, cost efficiency, and SLA stability.
- Negotiate dedicated rate cards, volume-based discounts, long-term commercial agreements, and currency protection mechanisms.
- Conduct regular supplier performance reviews aligned with customer SLAs and business objectives.
- Develop alternate routing and sourcing strategies to reduce dependency on individual suppliers.

Commercial Ownership &

- Margin Protection

- Own gross margin performance across all assigned traffic.
- Manage vendor pricing repositories with accurate version control and effective-date governance.
- Ensure alignment between vendor costs, customer pricing, and routing assignments.
- Identify and mitigate margin erosion caused by carrier cost increases, pricing gaps, and contractual misalignment.
- Support strategic pricing initiatives, customer renewals, commercial negotiations, and RFP responses.
- Drive continuous cost optimization opportunities without compromising service quality.

Routing Governance &

- Commercial Oversight

- Define routing strategies for each country by balancing cost, delivery performance, latency, and spam-filtering considerations.
- Collaborate with Engineering and NOC teams to optimize routing performance through LCR and N-Best strategies.
- Ensure all routing changes are documented, approved, and maintained with proper effective dates.
- Minimize service disruption risks and maintain routing stability for live customer traffic.
- Review routing performance regularly and recommend optimization opportunities.

Billing &

- Reconciliation Management

- Reconcile vendor invoices against traffic volumes, contracted rates, and applicable currency terms.
- Investigate invoice discrepancies and lead resolution with carriers and suppliers.
- Ensure zero overpayment exposure and strong financial governance.




- Validate customer billing reports prior to release.
- Ensure billing accuracy against contractual pricing, country-specific regulations, and channel-based rates.
- Partner with Finance teams during month-end closures, revenue reviews, and audit activities.
- Maintain complete audit trails for billing and reconciliation activities.

SLA &

- Quality Assurance

- Monitor SMS delivery rates, DLR accuracy, latency performance, complaint rates, and spam-filtering incidents.
- Identify service quality risks and implement proactive corrective actions.
- Conduct testing and validation campaigns when required.
- Work closely with carriers and operations teams to improve service quality and delivery performance.
- Ensure adherence to customer SLAs and operational commitments.

Risk &

- Compliance Management

- Monitor and mitigate risks related to SMS pumping, artificial traffic inflation, grey routes, and regulatory violations.
- Ensure compliance with country-specific A2P messaging regulations and industry standards.
- Maintain governance documentation and audit-ready records.
- Support internal and external compliance reviews.
- Establish controls to prevent revenue leakage and fraud-related losses.

Executive Reporting &

- Strategic Support

- Prepare monthly business reviews covering gross margin performance, cost trends, supplier dependency, and SLA adherence.
- Provide actionable insights and recommendations to leadership teams.
- Support strategic commercial negotiations, account renewals, and business expansion initiatives.
- Contribute to long-term account growth strategies while protecting profitability.




- Present performance updates and risk assessments to senior stakeholders.

Required Experience

- 9–12 years of experience in CPaaS operations, enterprise messaging, wholesale SMS, or carrier management environments.
- Strong experience managing global carriers, aggregators, and enterprise messaging suppliers.
- Hands-on expertise in multi-country pricing management and effective-date governance.
- Proven experience in invoice reconciliation, billing validation, and revenue assurance.
- Strong knowledge of A2P SMS ecosystems, carrier routing, and OTT messaging economics.
- Experience supporting large global enterprise accounts is highly preferred.

Required Skills &

- Competencies

Commercial Acumen

- Strong understanding of messaging margins, country-level profitability, and cost optimization opportunities.

Negotiation Skills

- Proven ability to negotiate commercial agreements, discounts, and strategic supplier contracts.

Financial Governance

- Solid expertise in billing control, reconciliation, revenue assurance, and financial reporting.

Enterprise Account Management

- Ability to manage SLA-sensitive enterprise customers and high-volume messaging operations.

Analytical &

- Data Management Skills

- Strong capability to work with large datasets, pricing structures, performance reports, and financial models.

Stakeholder Management

- Ability to collaborate effectively with Finance, Operations, Engineering, Product, Vendor Management, and Leadership teams.

Key Performance Indicators (KPIs)

- Gross margin stability and growth.
- Reduction in cost per message.
- Zero client billing discrepancies.
- Minimal vendor invoice variances.
- SLA adherence above agreed benchmarks.
- Delivery rate and DLR accuracy improvements.
- Fraud loss prevention and risk mitigation.
- Reduced dependency on single suppliers across countries.
- Successful completion of audits and compliance reviews.

📌 Carrier Operations & Commercial Manager - CPaaS (Gurugram)
🏢 Comviva
📍 Gurugram