Department: Sales / Business Development / Customer Relations
About the Role
We are looking for a confident and professional US Calling Executive to join our team. The candidate will be responsible for communicating with customers and business contacts in the United States through outbound and inbound calls.
The ideal candidate should have excellent spoken English, a clear American/US-style accent, strong communication skills, and the willingness to work during US business hours.
Key Responsibilities
- Make outbound calls to customers and business prospects in the USA.
- Handle inbound calls and respond to customer/business inquiries professionally.
- Communicate clearly and confidently with US-based clients.
- Understand customer requirements and provide relevant information.
- Follow up with leads, prospects, and existing customers.
- Maintain accurate records of calls, conversations, leads, and follow-ups.
- Schedule appointments, meetings, or follow-up calls when required.
- Handle customer questions and escalate issues to the appropriate team.
- Maintain a qualified and courteous tone throughout every interaction.
- Work closely with the sales and management teams.
Candidate Requirements
- Excellent spoken English with strong pronunciation and fluency.
- American/US accent or the ability to communicate naturally in a US-style accent is required.
- Strong listening and conversational skills.
- Comfortable speaking with US customers over the phone.
- Good confidence, patience, and interpersonal skills.
- Ability to understand different American accents and communication styles.
- Basic computer skills and familiarity with MS Office/CRM systems.
- Good follow-up and organizational skills.
- Previous experience in US calling, international BPO, telecalling, inside sales, customer service, or business development will be an advantage.
- Must be willing to work in the US shift/night shift.
Working Hours The position requires working according to US business hours, which means the employee will work a night/late-evening shift in India.
Shift timings will be communicated during the interview and may vary depending on the US time zone being serviced.
Preferred Candidate
We are looking for someone who is:
- Confident and comfortable speaking continuously on calls.
- Having previous experience of working in the call centre.
- Customer-oriented and patient.
- Target-driven and disciplined.
- Comfortable working independently as well as within a team.
- Able to build rapport with US customers quickly.
Compensation
Salary: 30,000+ per month, depending on experience and communication skills.
Interview Process
Candidates may be required to complete a spoken-English and US-accent/communication assessment, followed by an interview.
Important: Candidates must be comfortable speaking with US customers and working the required US shift before applying.
Pay: From ₹30,000.00 per month
Experience
- Call center: 1 year (Required)
Work Location: Remote
📌 Calling Executive (India)
🏢 KL EXPORTS
📍 India
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