Key Responsibilities

1. Contractual Compliance Monitoring

• Review partner contracts for validity (dates, sign-offs), accuracy and operational obligations (SLAs, reporting, data handling, risk controls, performance standards).
- Maintain a structured tracker of compliance requirements and verify adherence against documented commitments.
- Monitor compliance status, identify gaps, and track remediation actions until closure.
- Conduct periodic compliance checks against control policies, documentation standards, and audit expectations.

1. Operational Controls Support

• Assist in implementing the Operations Control Policy Framework across partner categories.
- Validate partner evidence on operational controls, ensuring completeness, accuracy, and timely submission.
- Support internal reviews to verify that partners meet the required operational control maturity.
- Maintain an up to date roster of partner SPOCs to ensure seamless operational connectivity and communication.

1. Due Diligence & Onboarding Support

• Execute standardized operational due diligence checklists during new partner onboarding.
- Collect, validate, and maintain documentation required for operational readiness.
- Ensure all onboarding control checkpoints are completed prior to activation.

1. Risk Assessment & Issue Tracking

• Support operational risk assessments for new and existing partners by gathering data, validating documentation, and maintaining risk logs.
- Track remediation items arising from operational assessments, audits, and compliance reviews.
- Prepare risk summaries and updates for the Ops Control Lead.

1. Documentation & Audit Readiness

• Establish and maintain a centralized, continuously updated repository of all partner contracts, ensuring accuracy, version control, and easy accessibility for authorized stakeholders.
- Create and maintain a concise “Partner on a Page” summary for each partner contract, capturing key operational, compliance,



and performance related contractual requirements in a explicit and standardized format.
- Maintain thorough audit trails for controls, evidence, and partner documentation in accordance with corporate standards.
- Prepare evidence packages for internal audits, external audits, and regulatory reviews.
- Ensure all compliance and operational records remain audit ready.

1. Reporting & Analytics

• Update compliance dashboards, risk trackers, and partner control scorecards.
- Devise and manage the EWS to highlight contracts approaching renewal at least 3 months in advance.
- Analyze trends, identify recurring compliance issues/gaps, and suggest improvement opportunities.
- Prepare monthly/quarterly compliance reports for the Ops Control Lead and senior stakeholders.

1. Stakeholder Coordination

• Collaborate with Legal, Compliance, Risk, Procurement, Partner Management, and Audit teams to collect information and validate contractual compliance.
- Support the Ops Control Lead during cross functional reviews and governance checkpoints.
- Follow up with partner operations teams to close pending compliance documentation or missing control evidence.

Required Qualifications & Experience

- Bachelor’s degree in business administration, Commerce, Operations, Risk Management, Law, or a related field.
- 2–4 years of experience in operational compliance, partner management, operations audit, or operational risk.
- Strong understanding of operational controls, contractual obligations, and compliance documentation process.
- Ability to interpret contractual requirements and translate them into actionable compliance items.
- Strong analytical skills with proficiency in Excel, reporting tools, and documentation management.
- Experience collaborating with cross functional teams in a matrixed or global environment.
- Excellent communication, organization, and follow through skills.

Nice to Have

- Exposure to shared services, BPO environments, or partner ecosystem operations.
- Experience supporting audits, due diligence, or third party risk assessments.
- Certifications in operations, compliance or risk.

📌 BPO Compliance Senior Associate (Hyderabad)
🏢 NTT America
📍 Hyderabad