Analyst – ICS Pay Over Time (POT) – PLI & RLI Band: B30
Role Overview
This Analyst role will be part of the ICS Pay Over Time (POT) team, supporting Proactive Line Increase (PLI) and Reactive Line Increase (RLI) processes. The role will focus on supporting the execution, monitoring, analysis and ongoing management of PLI/RLI strategies and processes, while ensuring adherence to applicable policies, controls and regulatory requirements.
The Analyst will work closely with key business partners and stakeholders to support effective management of the PLI/RLI processes, identify opportunities through data and analysis, monitor performance and provide insights that support business objectives and an effective Card Member experience.

Responsibilities
• Support the PLI and RLI processes for ICS Pay Over Time, including ongoing execution, monitoring, analysis and reporting.
• Perform detailed analysis of PLI/RLI performance and key business metrics to identify trends, opportunities, anomalies and areas requiring further investigation.
• Support the development,



implementation and ongoing management of PLI/RLI strategies and initiatives, working closely with relevant partners and stakeholders.
• Develop and maintain reporting, dashboards and performance tracking, leveraging data and analytical insights to support business decisions and recommendations.
• Conduct deep-dive analysis to understand business performance, customer behavior and the impact of changes to PLI/RLI strategies or processes.
• Support testing, implementation and post-implementation monitoring of changes and enhancements, while identifying opportunities for process improvement and automation.
• Partner with cross-functional teams, including Product, Risk, Technologies, Operations and other key stakeholders, to support initiatives and resolve issues.
• Ensure PLI/RLI activities are executed in accordance with established policies, procedures, controls and regulatory requirements, while maintaining appropria

📌 Analyst-Data Science (Gurugram)
🏢 American Express
📍 Gurugram