Job Title
Sr. Software Technologist (Service Now Development)
Job Description
Key Responsibilities

AI & Intelligent Automation
• Implement and configure ServiceNow out-of-the-box AI features, including (but not limited to): • Predictive Intelligence (classification, routing, recommendations)
• Virtual Agent & conversational AI
• Now Assist / GenAI capabilities
• AIOps, anomaly detection, and event intelligence

• Design and develop custom AI-driven features on the ServiceNow platform using: • Script Includes, Business Rules, Flow Designer, and IntegrationHub
• Custom ML models or external AI services integrated into ServiceNow

• Translate business and service use cases into practical AI-enabled workflows.

Platform Development & Customization
• Develop and maintain custom applications and enhancements on ServiceNow
• Extend existing ServiceNow modules (ITSM, CSM, ITOM, HRSD, etc.) with AI capabilities
• Ensure scalability, performance, and maintainability of AI and non-AI solutions
• Follow ServiceNow best practices for scripting, configuration, and upgrades





Integrations
• Build and maintain integrations between ServiceNow and external systems using: • REST/SOAP APIs
• IntegrationHub spokes and custom connectors

• Integrate ServiceNow with external AI/ML services (e.g., cloud AI platforms, LLMs, analytics services) where native capabilities are insufficient

Collaboration & Delivery
• Work closely with product managers, architects, and stakeholders to define AI use cases
• Support end-to-end delivery: design, build, test, deploy, and optimize AI features
• Contribute to platform governance, documentation, and knowledge sharing
• Stay current with recent ServiceNow AI releases and capabilities and proactively recommend improvements

Required Qualifications
• 3–7+ years of hands-on ServiceNow development experience
• Proven experience delivering AI features on the ServiceNow platform, including: • Deploying OOTB AI capabilities in production
• Building custom AI or i

📌 Sr. Software Technologist (Bengaluru)
🏢 Philips
📍 Bengaluru