Job Descriptions - Booking & Reservations Executive

Rohm Staycations LLP is looking for a Booking & Reservations Executive to manage guest enquiries, reservations, booking platforms and guest communications. The role involves ensuring a smooth booking experience, maintaining accurate reservation records and coordinating with the operations team to deliver a comfortable and memorable stay.

About the Company

Rohm Staycations LLP is a growing hospitality company specialising in professionally managed homestays, serviced apartments and holiday accommodation. Currently operating in Gopalpur, Odisha, we are preparing to expand our hospitality services to Puri, Taptapani and Daringbadi.

Our properties are designed to provide guests with comfortable, clean and well-maintained accommodation, modern amenities and personalised hospitality. We cater to families, leisure travellers, business travellers and guests seeking a relaxing home-away-from-home experience.

At Rohm Staycations, we believe that cleanliness, guest satisfaction, transparency and reliable service are the foundations of exceptional hospitality. Our team works together to deliver a seamless guest experience, from the initial booking enquiry through check-in, stay and checkout.

As we expand into new destinations, we are looking for enthusiastic, responsible and service-oriented individuals who want to grow with us and build a long-term career in the hospitality industry.

Our Philosophy: Work | Live | Travel For further details, kindly refer to:

Website : - https://rohmstaycations.com/

Instagram : - https://www.instagram.com/rohm.staycations?igsh=aXg0dmswdXRndTYw

LindIn - https://www.linkedin.com/company/rohm-staycations/

Position details

Job Title - Booking, Reservations & Sales Executive

Company - Rohm Staycations LLP

Department - Reservations, Sales & Guest Services

Job Location - Gopalpur / Bhubaneswar, Odisha

Employment Type - Full-time

Experience - 0–3 years preferred; MBA/PGDM freshers specialising in Sales or Marketing with strong communication and customer-facing skills are encouraged to apply

Salary - Based on experience and interview

Reporting To - Reservations Manager / Operations Manager

Key responsibilities

Booking and reservation management

- Handle booking enquiries received through phone calls, WhatsApp, email, the company website and online travel platforms.
- Check room availability, communicate rates and offers, and assist guests in completing their reservations.
- Create, modify and cancel reservations in accordance with company policies.
- Maintain accurate guest details, booking dates, room allocations, payment information and special requests.
- Monitor upcoming arrivals, departures and booking changes to avoid missed reservations or double bookings.





Online travel agency (OTA) management

- Manage reservations received through Airbnb, Booking.com, Agoda, MakeMyTrip, Goibibo and other booking platforms.
- Monitor booking confirmations, cancellations, modifications and payment status.
- Coordinate rate and availability updates with the authorised team.
- Address booking-related queries and discrepancies with OTA support teams when required.
- Maintain accurate booking records across all sales channels.

Guest communication and customer service

- Respond promptly and professionally to guest enquiries.
- Share booking confirmations, property details, check-in instructions, location information and house rules.
- Coordinate requests related to early check-in, late checkout, extra guests, pets and other stay requirements.
- Handle booking-related concerns politely and escalate complaints when necessary.
- Follow up with guests regarding pending reservations and provide assistance before arrival.

Payment coordination

- Communicate advance-payment requirements and pending balances to guests.
- Share approved payment links or official company payment details.
- Verify payment status through authorised company systems and coordinate with the accounts team.
- Maintain accurate records of booking amounts, discounts, taxes, payments received and outstanding balances.
- Support reconciliation of OTA bookings and expected payouts.

Coordination with property operations

- Share daily arrival, departure and occupancy information with the Operations Manager.
- Coordinate room readiness, housekeeping schedules and special guest requirements.
- Inform the property team promptly about last-minute reservations, cancellations and changes in arrival times.
- Support smooth handovers between the booking team and in office staff.

Sales, conversion and revenue support

- Follow up systematically on booking enquiries received through phone, WhatsApp, email and the company website to improve enquiry-to-booking conversion rates.
- Convert enquiries into confirmed bookings through professional guest communication, timely follow-ups and clear explanation of rates, offers and property perks.
- Promote direct bookings and communicate approved offers, packages and stay options.
- Identify opportunities for longer stays, additional rooms, higher-value booking options and other relevant guest services.
- Maintain customer and lead records,



including enquiry source, follow-up status, booking outcome and reasons for lost bookings.
- Maintain enquiry and conversion records to support booking-performance and sales analysis.
- Support promotional campaigns, seasonal offers and direct-booking initiatives approved by management.
- Monitor competitor rates, offers and market activity and share relevant observations with management.
- Track booking sources, conversion rates, average booking value and direct-versus-OTA booking contribution.
- Support management initiatives aimed at improving occupancy, direct booking contribution and revenue.

Required skills and qualifications

- MBA/PGDM graduate, preferably with a specialisation in Sales or Marketing. Fresh MBA/PGDM graduates with strong communication, customer-handling and sales aptitude are encouraged to apply.
- Good verbal and written communication skills in English, Hindi and Odia.
- Strong sales aptitude, customer relationship skills and the ability to follow up professionally with prospective guests.
- Comfortable using computers, email, WhatsApp Business, spreadsheets and online booking platforms.
- Strong attention to detail when handling booking dates, guest information and payments.
- Professional telephone etiquette and a guest-focused approach.
- Ability to manage multiple enquiries and work during busy booking periods.
- Prior experience in sales, inside sales, business development, customer service, hotel reservations, travel operations, CRM or OTA management is preferred; relevant internships may also be considered.

What We Offer

At Rohm Staycations LLP, we offer an opportunity to grow your career in the hospitality industry while gaining hands-on experience in reservations management, guest services and online booking operations.

Compensation & Benefits

- Probation Period: The first three months of employment will be considered a probationary period, during which the employee will receive a fixed salary of ₹17,000 per month, along with company-provided accommodation.
- Post-Probation: Upon successful completion of the three-month probation period and confirmation of employment, the monthly fixed salary will be revised to ₹19,000, along with continued company-provided accommodation.
- Performance-Based Growth: Following confirmation, the employee will be eligible for salary reviews and increments under the company's regular performance-based appraisal process. Increments will depend on individual performance, responsibilities and company policies.

We provide a supportive working environment, practical exposure to leading online travel platforms and opportunities to develop professionally as Rohm Staycations expands its hospitality operations.

📌 Booking & Reservations Executive (Bhubaneswar)
🏢 Rohm Staycations
📍 Bhubaneswar