We are hiring Banking Customer Support Associates for a voice and chat-based customer service process in Gurgaon. Candidates with 1+ year of experience in banking, financial services, BPO, customer service, or international voice/chat processes are encouraged to apply.
Role & responsibilities
- Handle customer queries through voice and chat channels professionally and efficiently.
- Assist customers with banking and financial-service-related queries.
- Understand customer concerns and provide accurate and timely resolutions.
- Handle account/service-related requests as per defined processes and guidelines.
- Verify customer information while following applicable security and process protocols.
- Maintain accurate records of customer interactions and service requests.
- Resolve customer complaints and escalate complex issues to the appropriate team.
- Maintain required quality, productivity, customer satisfaction, and service-level standards.
- Follow all company policies, process guidelines, compliance requirements, and data-security procedures.
- Deliver a positive customer experience through effective communication and problem-solving.
Preferred candidate profile
- Graduate or Undergraduate candidates can apply.
- Minimum 1 year of relevant experience in customer support, banking, financial services, BPO, voice process,
chat support, or international customer service.
- Excellent verbal and written communication skills.
- Comfortable handling both voice and chat support.
- Good customer-handling and problem-solving abilities.
- Basic understanding of banking/financial services is preferred.
- Ability to work in night shifts.
- Willingness to work from the Gurgaon/Gurugram location.
- Good typing and multitasking skills for chat support.
- Candidates should be customer-focused, professional, and comfortable working in a target-driven environment.
Perks & Benefits
- CTC up to 5.80 LPA
- In-hand salary up to 39,000/month
- 5 Days Working
- Night Shift
- Cab Facility
- Reimbursement up to 40,000, as per eligibility/company policy
- Attractive growth opportunities opportunities.
- Performance-based incentives, wherever applicable.
- Comprehensive training and process support.
- Opportunity to build a career in the banking and financial-services domain.
- Employee benefits as per company policy
To get your interview scheduled contact below Call/ WhatsApp :