• Follow established procedures to ensure effective and effective operations within the Customer Service department.
• Monitor programs and processes to ensure on-time delivery and meet customer expectations, while maintaining and developing in-depth knowledge of company systems and processes.
• Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.
• Resolve customer order issues using process knowledge and problem-solving skills.
• Develop thorough knowledge of Enterprise products and apply it to support internal and external customers, business partners, and the sales organization.
• Provide product literature and documentation when appropriate.
• Report and manage daily metrics.
• Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.
• Provide support and backup assistance to peers.
• Communicate with internal teams on order scheduling and potential issues.
• Set customer expectations and priorities for the supply chain.
• Identify opportunities to improve efficiency and enhance customer satisfaction.
• Support quality and warranty processes as needed.
• Guide customers toward higher revenue and margin products when appropriate.
• Participate in ongoing training on products, processes, and business skills.
• Maintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors.
• Support and participate in overall business development activities.
• Continuously improve communication methods and tools.
• Perform other duties as required by business needs.
Required Qualifications for Consideration:
• Graduate with preferably 5+ years of relevant experience
• Experience in Order processing/Order management.
• SAP (SD) module.
You Will Excite Us If You Have:
• SAP (MM) experience is a good to have.
• Hands on experience in MS Office.
Why CommScope
📌 Customer Support Representative (Bengaluru)
🏢 CommScope
📍 Bengaluru
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