Mashreq Bank
JOB DESCRIPTION
1
Job Title
Assistant Manager–QA & Proofing Unit
Department
Operations GRC
Direct Supervisor
AVP -Lead, QA & Proofing Unit
Job Number
2
Job Purpose
To support the QA & Proofing function by executing day-to-day quality assurance activities, validating reconciliation proofing submissions, tracking escalations, and identifying gaps in data or process adherence. The role ensures consistent implementation of the control framework across group operations and contributes to continuous process improvements, working closely with first-line ops and GRC.
3
Dimensions
Scope of work
• Covers proofing and quality assurance for reconciliation and control breaks across all group operations verticals.
• Scope includes review of monthly reconciliation proofing, aging validation, and QA sampling in UAE and IBG operations.
Service Level Management • Track adherence to reconciliation closure timelines (T+3, etc.)
• Maintain performance dashboards with metrics across divisions and platforms
• Identify breaches to the QA KPIs aligned with ERF and Group Operations KRIs
• Monitor early warning triggers for high-risk or aging items
Quality Review
• Monthly quality assurance sampling of reconciled items
• Tracking accuracy, timeliness, and completeness of proofing controls
• Raising exceptions to the CRU head and relevant BU operations for resolution
• Conducting periodic health-checks aligned with audit and GRC guidelines
• Supports standardization of QA templates, monthly packs, and internal MIS submissions.
Key Interfaces
• Works with a cross-functional team of operations units, reconciliation SMEs, internal control leads, and CRU members.
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Key Result Areas
• Validate and review monthly proofing data submitted by operations teams, identify gaps, and ensure action closure.
• Support QA testing protocols for reconciliation, governance, aging, and exception handling.
• Ensure proper documentation and audit trail of validations, issues, and esc