About Us
Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.
We are seeking a dedicated and experienced Customer Success Manager to ensure exceptional service delivery to our clients. As the Customer Success Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires solid leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities
• Own overall relationship with assigned clients from Singapore,



which includes managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction.

• Work in the Singapore time zone, and handle key accounts.

• Liaising with internal departments to ensure client needs are fulfilled effectively.

• Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems.

• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.

• Stay up-to-date on product development and the latest releases.

• Conducting business reviews to ensure clients are satisfied with their products and services.

• Keeping up on trends, changes, and competitor actions that might affect the client.

• Bring in new ideas and craft approaches to delight our customers.

Skills & Re

📌 Customer Success Manager (Bengaluru)
🏢 Volopay
📍 Bengaluru