Job Family:
GIC Process (India)
Travel Required:
None
Clearance Required:
None

What You Will Do:

• Lead and manage large teams (Analysts, QCs, TLs, Supervisors) across AML and crypto compliance operations

• Drive performance across key metrics: productivity, quality, utilization, and SLA adherence

• Own workforce planning, capacity management, and attrition control

• Conduct performance management, coaching, and capability-building initiatives

• Build a robust leadership pipeline through mentoring and succession planning

• Promote a high-performance culture focused on accountability, compliance, and continuous improvement

• Ensure consistent delivery governance across operations and quality benchmarks

• Act as the primary client-facing SPOC for delivery, governance, and escalations

• Lead governance cadence including WBRs/MBRs with data-driven insights

• Manage client expectations on SLAs, quality, TAT, and compliance adherence

• Drive root cause analysis (RCA) and implement corrective actions

• Handle escalation management and crisis resolution





• Identify opportunities for client satisfaction, retention, and business growth

• Own end-to-end delivery governance including SLA, productivity, and stakeholder alignment

• Collaborate with key internal stakeholders: Compliance, Risk, QA, Training, Product, and Tech teams

• Ensure alignment with regulatory updates, client requirements, and operational processes

• Drive coordination across Ops, QA, Training, and Tech to improve process outcomes

• Support process transitions, knowledge transfers (KT), and ramp-ups

• Enable cross-functional alignment for transformation initiatives

What You Will Need:

• Lead AML operations across Transaction Monitoring (TMS L1/L2), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) and Sanctions Screening & Investigations

• Drive crypto compliance initiatives including blockchain transaction analysis and wallet tracing

• Ensure adherence to regulatory frameworks

📌 Manager (Hyderabad)
🏢 Guidehouse
📍 Hyderabad