KEY ACCOUNTABILITIES
• They work with Development teams under the guidance of developers and senior engineers to support software products/services while developing deep product and customer knowledge.

• They work on automations that save manual efforts and eliminate recurring work to both tech teams and customers.

• They work with customers/users to resolve the tickets/incidents within the SLA and act as a technology spokesperson for their domain.

• They participate in Incident post-mortems and work on process/service improvements through operational excellence practices.

• They have a positive understanding and can implement improvements to the monitoring setup for the products/services they support and resolve any deviations.

They have good knowledge in performance, scalability, and enterprise system architecture.
• They are capable of reading, writing, and debugging software to solve problems and implement bug fixes.

• They contribute to enhancing the technical and process documentation.

• 5. jOB cONTEXT





This Engineer will operate within a dynamic software development environment where multiple products and services require continuous operational support and improvement. This role exists at the intersection of development, operations, and customer support, serving as a critical link between engineering teams and end users.

In today's fast-paced technology landscape, organizations face increasing pressure to deliver reliable, scalable software while maintaining high code quality and operational efficiency. This role, with guidance, will address this challenge by implementing systematic approaches to software hygiene, reducing technical debt, and establishing sustainable operational practices.

This position typically supports cross-functional teams working on complex, distributed systems that serve diverse customer bases with varying technical requirements and service level expectations. The role requires having good understanding of incident response and cu

📌 Product Support Engineer I (Hyderabad)
🏢 DP World
📍 Hyderabad