Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Contact Center Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and support business continuity, while adapting to evolving technical challenges and priorities throughout the day.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.




- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Continuously evaluate and implement process improvements to optimize operational efficiency.

Skilled & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Contact Center Operations.
- Strong analytical skills to troubleshoot complex system issues and identify root causes.
- Experience with monitoring tools and incident management processes within cloud environments.
- Ability to work effectively in a fast-paced, agile setting with multiple stakeholders.
- Excellent communication skills to clearly convey technical information to diverse audiences.
- Famili

📌 Application Support Engineer (Gurugram)
🏢 Accenture
📍 Gurugram