This role is for one of Weekday’s clients
Salary range: Rs 800000 - Rs 1800000 (ie INR 8 - 18 LPA)

Min Experience: 6+ years
Location: Bengaluru
JobType: full-time

We are looking for an experienced and customer-focused Customer Success Manager to build solid, long-term relationships with B2B SaaS customers and drive successful adoption of our products. The ideal candidate will have strong expertise in B2B SaaS, new product implementations, customer onboarding, renewals, and stakeholder management.
You will act as a strategic partner to customers, understanding their business objectives, guiding them through product implementations, ensuring continued product adoption, and identifying opportunities to improve retention and account value. This role requires a combination of customer management, project coordination, commercial awareness, and strong communication skills.

Must-Have Skills
• B2B SaaS
• New Product Implementations
• Renewals
• Customer Success Management
• Customer Onboarding
• Stakeholder Management
• Account Management
• Product Adoption




• Retention & Churn Management

Key Responsibilities
• Own the end-to-end customer success journey, from onboarding and implementation through adoption, ongoing engagement, renewal, and expansion.
• Manage a portfolio of B2B SaaS customers, developing strong relationships with key decision-makers, business users, and operational stakeholders.
• Lead current product implementations, working closely with customers and internal teams to understand requirements, define timelines, coordinate activities, and ensure successful go-live.
• Develop implementation and onboarding plans aligned with customer objectives and business requirements.
• Drive product adoption by identifying usage gaps, conducting regular reviews, and educating customers on relevant product capabilities.
• Establish trusted relationships with senior customer stakeholders and serve as the primary point of contact for strategic accounts.
• Proactively identif

📌 Customer Success Manager (Bengaluru)
🏢 Weekday AI
📍 Bengaluru