At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
To handle all enquiries, provide status updates and turnaround times to Customers, Brokers, Mobile lenders, Branch and Solicitor’s relating to the post assessment of an application. Enquiries through calls and emails. This includes Mortgage Documentation, Settlements, FHOG and Purchase settlement bookings. CSE Officers also case manage application and ensure files are ready for settlement.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: Bangalore
Work Hours: Early Morning Shifts
What will your day look like?
Provide prompt and efficient service by:
• Continuously applying best practice procedures developed when dealing with and responding to customer enquiries to promote FPCR and reduce repeat calls.
• Strive to deliver superior customer service within given timeframes
• Answer all calls in a professional manner
• Gain understanding of customer queries/concerns by gathering necessary information
• Recognise issues requiring escalation and act accordingly.
• Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated
• Meet or exceed quality assurance standards
• First call resolution culture
• Raise CMOS where applicable
• Identifying improvements to best practice procedures (BPPs) and providing feedback to team leader/SME where improvements required as a result of learned experience and application
• Keeping informed of the introduction of recent products, policies, promotions, procedures and best practice processes
• Participating actively in the achievement of team goals an
📌 CSE Officer (Bengaluru)
🏢 Anz Banking Group
📍 Bengaluru
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