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Position Purpose and Nature To oversee and manage all lobby and front-of-house operations, ensuring a professional, secure, and service-oriented setting that enhances occupant experience and maintains high standards of hospitality, safety, and compliance. Key Accountabilities and Duties Oversee the overall functioning of lobby and front office operations. Ensure a welcoming, professional, and customer-focused environment for occupants, visitors, and clients. Supervise front office staff and ensure discipline, grooming,
and service standards are maintained. Manage visitor handling, access coordination with Security, and reception protocols. Coordinate with Engineering, Housekeeping, Security, and EHS teams to ensure seamless operations in lobby and common areas. Ensure timely resolution of occupant requests and complaints related to lobby/front office services. Monitor cleanliness, ambiance, and upkeep of lobby and reception areas. Ensure compliance with company policies, security protocols, IMS standards, and EHS requirements. Support safety campaigns, emergency preparedness activities, and mock drills. Maintain front office records, visitor logs, helpdesk data, and MIS reporting. Review front office assets and ensure proper maintenance and accountability. Handle escalations from occupants and provide resolution in coordination with the Campus Manager. Prepare periodic reports on lobby operations and occupan
📌 Lobby Manager (Hyderabad)
🏢 JLL
📍 Hyderabad