The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with Middleware Web Hosting support technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:
• Able to co-ordinate day-to-day operational support and 24x7 out of office support of 2500+ Webhosting instances used by 200+ GCG applications, co-ordinate in strategic and customer initiatives to maintain service availability, co-ordinate in maintaining sector risk and compliance posture, and participate in sector technology initiatives.
• Plan, install, and maintain webhosting products to ensure an efficient data processing setting.
• Interface with outside vendors to co-ordinate software problem resolution and pro-active patching.
• Perform system performance monitoring and tuning; participate in capacity planning and products configurations.




• Provide technical support to both systems development and data centre operations personnel.
• In conjunction with data processing operations and audit guidelines, develop procedures and standards for operations personnel.
• Act as manager for systems projects, coordinating team activities, with systems development and data center operations personnel.
• Assist in evaluating, recommending, acquiring, and installing new software or software upgrades.
• Co-ordinate project plans and activities with user and technology management.
• Co-ordinate and participate in Continuity Of Business drill.
• Perform proper prioritization and evaluation of business requirements prioritizing according to the order of Franchise Critical, Gold, Silver, and Bronze applications.
• Responsible to take ownership and drive multiple challenging tasks assignment across all CTI Datacenter teams
• Participate in global Webhosting initiatives, meetings

📌 Infrastructure Senior Technology Analyst (Chennai)
🏢 Citi
📍 Chennai