This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an API Support Engineer based in India.

This role sits within a customer-focused technical support environment and plays a key part in helping customers and technology partners successfully build on API and SDK capabilities. You will diagnose complex API issues, distinguish implementation challenges from genuine product defects, and provide explicit technical guidance. The position combines hands-on troubleshooting with customer and partner interaction across post-sales engagements. You will work closely with Engineering, Product, Support, and Partner teams to resolve issues efficiently and improve the overall developer experience. The role also contributes to documentation, knowledge sharing, incident response, and continuous improvements to API support processes. It is an opportunity to work in a technically demanding environment where your expertise directly helps scale API adoption while allowing engineering teams to remain focused on product development.

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Accountabilities

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Provide technical support to customers and partners working with APIs, SDKs, and developer-facing platform capabilities.

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Troubleshoot API usage, authentication, licensing, configuration, testing, and integration issues, validating expected versus actual behavior.

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Reproduce reported issues in appropriate test environments and collect relevant logs, payloads, diagnostic information, and technical context.

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Triage API-related cases and distinguish implementation or usage issues from product defects, regressions, and partner-specific problems.

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Escalate confirmed defects to Engineering with complete reproduction steps, impact assessments, evidence, and relevant technical context.

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Support technology partners and developers with integration patterns, platform limitations, best practices, and SDK-related questions.

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Contribute to API documentation, troubl

📌 API Support Engineer (India)
🏢 Jobgether
📍 India