Job Title: Automation Engineer

Location: Pune

Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Ansible automation with python scripting is mandatory also if additional knowledge of MFT / thousand eyes.

Skills Required

- Over 4 years working experience on GitHub, Jenkins, Ansible
- Robust Python development skills (packaging, virtual environments, requests/API integration, testing).
- Over 5years experience working experience on Linux Fundamentals and Scripting, PowerShell and Python.
- Git-based workflows (branching strategies, pull requests,



code reviews).
- Knowledge on IBM Sterling File Gateway Products is a strong plus.
- 2 years of Application Development Experience (Java) at an enterprise level is a plus.
- 2 years of Experience with a range of architecture tech stacks including Java app servers, Web Servers, Golang, Kubernetes, OpenShift, PCF, AWS, Google Cloud is desirable.
- Experience of using Service Now, Confluence, Jira is preferred.
- Knowledge of Event Management tools and of Operations Automation like AIOPs is desirable.
- Previous experience of defining, creating, and supporting monitoring dashboards
- Experience with monitoring and observability solutions and methodologies including server and network performance, hardware, web synthetics, and application performance monitoring. This experience also needs to be for Unix and Oracle databases.
- Experience implementing and adjusting tools and methodology for monitoring and observability products such as; Splunk, AppDynamics, ThousandEyes, Elasticsearch, Grafana, Prometheus
- Possess practical knowledge and appreciation of various aspects of distributed service design, including messaging protocols, caching strategies and autonomous software design practices.
- Solid understanding of application performance metrics, KPIs, statistical calculations, machine learning, and correlation.
- Ability to work independently, multi-task, and take ownership of various parts of a project or initiative.
- Possess strong interpersonal and communication skills to be able to deal with and form good relationships with the business and other technology groups through day-to-day support and project work.




- Understanding of end-to-end business/functional processes with industry vertical/sub vertical to be able to translate business requirements into system requirements and perform impact analysis of changes in requirements

• Technical writing experience in relevant areas, including queries, reports, and presentations

Role Expectation

- Responsible for delivery and implementation of automation solution for the platform.
- Collaborate with operations & engineering teams, application developers, management and infrastructure teams to assess near- and long-term automation solution.
- Build and maintain Ansible playbooks/roles/collections to automate provisioning, configuration, patching, and compliance tasks.
- Develop and support Jenkins pipelines (Pipeline-as-Code) for build, test, release, and deployment workflows.
- Experienced in writing python scripts / services to integrate with APIs, create automation utilities and CLI tools.
- Implement automation standards: reusable modules, role structure, inventory strategy, secrets handling, and documentation.
- Maintain observability for automation (logs, metrics, alerts) and ensure auditability of changes.
- Effectively communicate tool capabilities and processes to varying stakeholders.
- Assist in scheduling and hosting regular tool training sessions to better enable tool adoption and best practices.
- Provide input on improving the global operating model for monitoring and observability services.
- Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
- Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.

Mandatory Skills: Ansible Tower

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