Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Knowledge Management Administrative Process Design
Valuable to have skills : Infrastructure Service Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments.



This role requires managing and supporting various software products and configured services across multiple platforms, adhering to established operational models and procedures. The work includes addressing hardware and software issues at the operating system level, spanning server and network components, and supporting specific software solutions and vendors. Tasks range from basic to intermediate troubleshooting, performed both remotely and onsite to ensure smooth system functionality and service reliability.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and resolve technical challenges.
- Document and maintain accurate records of support activities and system configurations.
- Assist in the development and refinement of operational processes to improve service delivery.

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru