This role is for one of Weekday’s clients
Salary range: Rs 1000000 - Rs 3900000 (ie INR 10 - 39 LPA)

Min Experience: 9+ years
Location: Hyderabad, Telangana, India
JobType: full-time

We are looking for an experienced Salesforce Technical Lead – Service with strong hands-on development and technical leadership experience. The ideal candidate will have deep expertise in Salesforce Service Cloud, Field Service Lightning (FSL), Apex, LWC, integrations, and Salesforce DevOps.
The role will be responsible for leading the technical design, architecture, development, integration, and delivery of Salesforce Service and Field Service solutions for D2C and B2B businesses.

Key Responsibilities
Lead the solution design and technical architecture for Salesforce Service Cloud and Field Service capabilities.
Design and build solutions for routing engines, SLA/entitlement management, dispatcher console customizations, scheduling, and technician workflows.
Architect integrations between Salesforce and enterprise systems such as CTI, scheduling engines, ERP/Inventory, IoT,



and mobile workforce platforms.
Define and enforce technical standards for Apex design patterns, asynchronous processing, LWC architecture, APIs, and integration governance.
Manage Salesforce FSL core configurations, including:
Resource calendars
Territories
Skills
Operating hours
Shift patterns
Optimization rules
Troubleshoot and resolve critical technical issues related to routing failures, CTI outages, scheduling degradation, and assignment issues.
Drive performance improvements across high-volume work orders, service appointments, and mobile operations.
Review and approve technical designs, code, integration frameworks, and development solutions.
Collaborate with onsite technical leads, architects, product managers, and business stakeholders to establish technical direction.
Lead CI/CD, release planning, setting readiness, regression strategy, and cross-team technical alignment.
Drive adoption of Agentfor

📌 Lead Salesforce (Hyderabad)
🏢 Weekday AI
📍 Hyderabad