About this role:
Wells Fargo is seeking a Commercial Loan Servicing Specialist
In this role, you will:
• Provide servicing activities for low to moderately complex commercial products
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Evaluate and upload data into the systems of record
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements
Required Qualifications:
• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
• End to end knowledge of commercial loans including servicing/Loan origination/Loan maintenance.
• Good working knowledge of Loan IQ application is a requisite
• Ability to independently lead projects & establish valuable working rapport with Onshore managers & support teams.
• Working knowledge of AI /Power Apps is a value add
This is a live US role & hence would be a non-rotational complete night shift from an India timings perspective ( 6.30 PM to 3.30 AM )