Orange Business is here
About us
Join us at Orange Business
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Role Overview
We are looking for an experienced UCC, Network & Security professional to provide end-to-end support for enterprise infrastructure in a global managed-services workplace. The role will cover Unified Communications & Collaboration, Voice/Video/AV, Network, SD-WAN, Internet, Firewall, VPN, SASE/SSE and Network Security.
The candidate will be responsible for monitoring, incident and problem management, troubleshooting, change implementation, service improvement,
customer coordination and proactive automation across a multi-vendor environment.
Key Responsibilities
Provide 24x7 operational support for enterprise UCC, Network and Security infrastructure.
Monitor infrastructure and proactively identify service-impacting issues.
Troubleshoot complex incidents across UCC, Voice, Video, Network and Security domains.
Provide L1/L2/L3 technical support based on role requirements and ensure timely SLA-based resolution.
Own incidents from identification through resolution, including major/P1/P2 incidents.
Perform technical troubleshooting, root-cause analysis and permanent corrective actions.
Coordinate with internal technology teams, customers, OEMs, ISPs and third-party vendors.
UCC / Voice / Video / AV
Support enterprise Unified Communications and Collaboration platforms.
Experience with Cisco Collaboration/Webex, Microsoft Teams, Zoom, Avay
📌 Subject Matter Expert (Mumbai)
🏢 Orange
📍 Mumbai