Scope:
• Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application.
• Gaining knowledge to become a techno-functional expert in WMS product.
• Taking ownership of customer issues and resolve them by analysing the logs and source code.
• Raising requests with PD team to fix existing application issues.
• Having effective customer communication
What you’ll do:
• Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach.
• Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues.
• Provides direction and inputs for Root Cause analysis and proposes prevention ideas.
• Demonstrates high technical expertise as required to support concerned solution, for e.g.,
• DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc.
• Code debugging
• Troubleshooting application issues
• Product and Domain:
• Develop good knowledge of product features and functionalitie
• Possess good knowledge of relevant industry domain and business processes of the customers
• Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution
• Proactively gains knowledge of recent features and functionalities in future releases
• Guides/assists team members to resolve medium complexity issues.
• Collaborates with TAM and supports consumption/adoption improvement plans.
• Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.
• Co
📌 Support Engineer 1 (Bengaluru)
🏢 Blue Yonder
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.