Skill required:

Job Title: Service Delivery Manager
Location: Hyderabad (or as applicable)
Department: MS

Role Overview

We are seeking an experienced, customer-focused Service Delivery Manager to lead the delivery of managed services for a customer using Microsoft Dynamics 365 Finance & Operations (FinOps) and Customer Engagement (CE). The role is accountable for service performance, customer satisfaction, operational governance, issue and escalation management, and continuous service improvement across the Dynamics 365 application landscape.

The successful candidate must have previously worked in a comparable Microsoft Dynamics 365 managed-services or application-support workplace, managing enterprise customers, cross-functional delivery teams, service-level commitments, and business-critical FinOps and CE operations.

Key Responsibilities

Service Delivery Support

• Own end-to-end service delivery for the assigned Dynamics 365 FinOps and CE customer account.

• Ensure services meet agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs),



contractual commitments, and operational quality standards.

• Oversee incidents, service requests, problems, changes, releases, minor enhancements, and recurring operational activities.

• Coordinate functional, technical, integration, infrastructure, and third-party teams to maintain service stability and business continuity.

• Manage delivery priorities, risks, dependencies, capacity, and customer expectations across the Dynamics 365 landscape.

Customer Relationship Management

• Act as the primary service-management contact for customer stakeholders, business owners, IT leadership, and delivery partners.

• Lead weekly and monthly service reviews, executive governance meetings, and operational checkpoints.

• Translate customer priorities into clear delivery plans and ensure transparent communication of progress, risks, issues, and decisions.

• Build trusted relationships with stakeholders across Fi

📌 HSO India | Lead Service Delivery Manager (Hyderabad)
🏢 HSO Group
📍 Hyderabad