Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Business Advisory Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The objective of this position is to positively influence and manage Current Hire training to
• effect training throughput and yield the highest capacity given customerclient service
• targets. Trainer
• Coach
• Recruiter
• Assessor
• Team Management
• Instructional designer for training content
• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
• Platform and software contact centers use to provide customer support.
• The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
• Excellent Communication Skills - orally and in writing
• Instructional design
• Presentation Skills
• ComputerMS Office skills
• Trend analysis and reporting
• People Management skills
• •
What are we looking for? • Primary skill - Customer Service Technology - P1
• Graduation from an accredited college or university; or a level of
• education that, together with experience and training, enables the applicant