Overview

170+ Years Solid. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Support Leader will oversee the support and governance of Microsoft Dynamics 365 applications including Sales, Field Service, Project Operations, Client Care, Canvas Apps and the wider Power Platform, together with integrations to external enterprise systems.

The successful candidate will combine strong technical knowledge with excellent leadership, stakeholder management, service management and operational governance skills, while driving innovation through automation and AI-enabled support capabilities.





The Support Leader is accountable not just for incident resolution but for the operational health, governance and lifecycle management of the entire Dynamics 365 estate.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.

• Lead, coach and develop a team of Microsoft Dynamics 365 Support Engineers.

• Manage team workload, priorities and resource allocation to ensure service commitments are achieved.

• Provide technical leadership, mentoring and knowledge sharing across the team.

• Support recruitment, onboarding and performance management activities.

• Foster a culture of continuous learning, accountability and customer service excellence.

• Own the operational support service for Microsoft Dynamics 365 globally.

• Define and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and operational performance metrics

📌 Support Leader (Gurugram)
🏢 Pinkerton
📍 Gurugram