Job Description Summary
RQA Senior Specialist is responsible to troubleshoot technical challenges involving Quantitative products and databases installed on Windows and Linux based servers to level 3 incidents, participate as an active member in all support duties including but not limited to monitoring of client support calls, emails and internal monitoring tools.
Capable to manage mini projects and product driven activities, to be able to work with Product, Support, QA and Sales team and represent Technical Specialist Team.
Qualifications
· Bachelor's Degree in Computer Science or equivalent desirable.
· 5 years min. supporting MS SQL databases
· 5 years min. experience on Cloud Environment ( Azure/AWS/Snowflake/ Google)
· Knowledge on basic Network Configuration/Troubleshooting
· Experience in Linux Installation and administration is considered as plus
· Motivated self-starter, capable of working with minimal supervision alongside other high energy team players in an extremely rapid paced setting.
· Excellent organizational skills and details oriented.
· Excellent written and verbal communication skills.
· Ability to manage multiple-tasks and prioritize the responsibilities as per requirement.
· Escalation management skills
Responsibilities
• Day-to-day technical Support of Refinitiv Quantitative products in distributed environments
(MS-Windows/Linux operating systems and Cloud).
• Regular review and management of assigned client requests.
• Communication with external and internal stakeholders to be managed in SNOW, Service Cloud and JIRA.
• SLA driven and good client advocacy to ensure all resolutions have been fulfilled and have
met expectations of clientele.
• Stakeholder management skills to ensure servicing requests to be addressed with other Technical Resources and Teams
• Capable of managing client escalations.
• Work with Sales and Marketing on Pre-sales and Post-Sales assignments.
• Maintenance and monitoring of internal and client systems.
• Cod