Want to be a bswifter?

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their advantages. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you

Position Summary

We are looking for a motivated Associate Software Engineer to support and help build the technology that powers bswift’s contact center operations.




In this role, you will work across telephony and IVR scripting, digital chat, API integrations, Salesforce integrations, and bswift applications, including the CSR portal, to help ensure reliable and seamless client service operations.
You will develop and maintain NICE ACD and Digital Chat scripts, contribute to application development, API integrations, and data queries across multiple systems, and collaborate closely with the Telephony, Development, Salesforce, and Workforce Management (WFM) teams under the guidance of the Technical Lead.

Roles and Responsibilities

IVR & Digital Chat Script Development

Develop and maintain client-specific IVR and Digital Chat scripts on the NICE platform or an equivalent telephony platform, including skill setup and Copilot/agent-assist configurations.
Write, maintain, and troubleshoot script-level API integrations using JSON payloads and RESTful APIs.
Support n

📌 Associate Software Engineer (Bengaluru)
🏢 bswift India
📍 Bengaluru