We are looking for a Conversation AI Specialist who builds agentic, process-aligned dialogue systems — not scripted chatbots. You will build the conversational intelligence layer of our advisor efficiency platform. It includes timely orchestration, intent reasoning, and LLM-powered assist systems that help advisors during complex customer interactions across chat, phone, and ecommerce. You will own the full conversation stack, from utterance to action.
Key Responsibilities
• Agentic Conversation Design: Architect and build the conversational layer of our prompt-based agentic platform — including intent detection, dialogue orchestration, and multi-step reasoning flows aligned to advisor workflows.

• LLM Integration & Prompt Engineering: Design and maintain the prompt architecture that drives advisor-assist features — including context injection, tool-calling patterns, guardrails, and output validation.

• Advisor Assist Systems: Build real-time AI tools that surface relevant knowledge, suggest responses, and guide advisors through commerce, subscription, and support interactions.





• Process Mapping: Work with operations and product teams to deeply understand advisor business processes, then translate that understanding into conversation system design.

• Evaluation & Quality: Define conversation quality metrics, build evaluation datasets from real interaction logs, and operate a continuous improvement loop for deployed systems.

• Probabilistic Fallback Design: Design graceful degradation patterns — ensuring the system handles low-confidence states, ambiguous intents, and out-of-scope inputs without advisor disruption.

• Cross-platform Delivery: Integrate conversational AI features throughout chat, phone, and ecommerce advisor surfaces — maintaining coherent behavior across channels.

Attitude & Approach We're Hiring For
Beyond technical skills, we are specifically hiring for three attitude shifts that define success in this role:
• Process-aligned composition: you

📌 Conversation AI Engineer (Bengaluru)
🏢 Adobe
📍 Bengaluru