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Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.

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Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements.

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Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of Shift ROTA's to cover 24x7

Responsibilities
Key Responsibilities
Datacenter Services Operations-Break/Fix and Hardware Maintenance:
-Replaces server components, upgrades servers, and proactively maintains hardware to ensure efficient performance for its entire lifecycle, leveraging established protocols and guidelines.
-Installs power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.




Datacenter Services Operations-Network Configuration, Installation, and Augmentation:
-Implements designed and defined network communications and solutions, including cabling and networking equipment environments.
-Validates cabling, checking network workplace build and connectivity is established, verifying that devices are connected and error free, with limited supervision.
Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:
-Monitors and responds in ticketing environment, guiding less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, documenting steps or resolutions involved in maintaining the environments.
Safety and Compliance-Safety, Security, Compliance, and Documentation:
-Drives adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when perfo

📌 Data Center Support Services Technician (Navi Mumbai)
🏢 Oracle
📍 Navi Mumbai