Key Responsibilities

1. Order to Cash Management

- Manage end-to-end O2C processes from order/invoice creation through cash collection and account reconciliation.

- Review customer contracts, purchase orders, billing instructions and commercial terms.

- Ensure accurate customer master data, payment terms, billing schedules and credit limits.

- Monitor O2C transactions and ensure adherence to agreed SLAs and internal controls.

- Identify process gaps and drive improvements across the O2C lifecycle.

2. Revenue &

- Billing

- Prepare and process customer invoices, credit notes and debit notes accurately and within agreed timelines.

- Validate billing against contracts, purchase orders, timesheets, milestones and pricing agreements.

- Support monthly/quarterly revenue recognition and ensure revenue is recorded in accordance with applicable accounting policies.

- Perform billing reconciliations and investigate billing variances.

- Manage recurring, milestone-based, usage-based and ad-hoc billing activities.

- Coordinate with Sales, Operations, Finance and Commercial teams to resolve billing issues.

- Ensure appropriate documentation and approvals for billing adjustments and credit notes.

3.

Accounts

Receivable

- Manage customer receivable balances and maintain accurate AR ledgers.

- Perform AR aging analysis and monitor overdue receivables.

- Follow up with customers and internal stakeholders on outstanding balances.

- Investigate and resolve unidentified, short and underpayments.

- Prepare customer statements and account reconciliations.

- Support bad debt assessment, provisions and write-off processes.

- Ensure timely resolution of customer account discrepancies.

4. Cash Application &

- Reconciliation

- Apply customer receipts accurately against outstanding invoices.





- Perform daily/periodic bank-to-AR reconciliations.

- Investigate unapplied and unidentified cash.

- Coordinate with banks, customers and internal teams to obtain remittance details.

- Ensure aged unapplied cash is investigated and cleared within agreed timelines.

5. Collections &

- Dispute Management

- Monitor overdue invoices and support collection activities.

- Prepare collection reports, aging dashboards and customer-level analysis.

- Coordinate with customers regarding payment status and outstanding invoices.

- Track and resolve billing, pricing, service and contractual disputes.

- Escalate critical overdue accounts and unresolved disputes to management.

- Maintain accurate documentation of collection actions and dispute status.

6. APAC Regional Experience

- Support O2C operations across APAC countries/entities, with exposure to different currencies, billing practices and customer requirements.

- Demonstrate awareness of country-specific invoicing and indirect tax requirements.

- Work with regional stakeholders across different time zones and cultures.

- Manage intercompany and cross-border billing where applicable.

- Support regional and entity-level reporting requirements.

7. Month-End &

- Reporting

- Support month-end and year-end closing activities related to revenue and receivables.

- Prepare AR aging, DSO, billing, collection and revenue reports.





- Perform balance sheet reconciliations for AR-related accounts.

- Prepare revenue and billing variance analysis.

- Support audit requirements and provide schedules/documentation to internal and external auditors.

- Ensure all month-end activities are completed within agreed timelines.

Required Skills &

- Qualifications

- Bachelor's degree in Finance, Accounting, Commerce, Business or related discipline.

- 5–8 years of experience in Order to Cash, Accounts Receivable, Revenue Accounting, Billing or Collections.

- Strong experience supporting APAC clients/entities.

- Positive understanding of the complete O2C lifecycle.

- Strong knowledge of billing, revenue recognition, AR accounting, cash application and reconciliations.

- Experience with multi-currency transactions and regional billing requirements.

- Strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS and data analysis.

- Experience working with ERP systems such as SAP, Oracle, Workday, NetSuite, Microsoft Dynamics or similar platforms.

- Strong analytical and problem-solving skills.

- Excellent written and verbal communication skills.

- Ability to work independently and manage multiple priorities.

- Strong attention to detail and control mindset.

Preferred Skills

- Experience with APAC markets such as Singapore, Japan, Hong Kong, China, Malaysia or other APAC countries. Japan and China is a must

- Experience in shared services, global business services or managed services environments.

- Knowledge of indirect taxes such as GST, VAT and regional invoicing requirements.

- Experience with O2C automation, workflow tools, Power BI or reporting platforms.

- Exposure to process transition, migration, SOP development and continuous improvement initiatives.

📌 Associate Team Lead - OTC & AR (Bengaluru)
🏢 ThoughtFocus
📍 Bengaluru