Role : Service Delivery Leader, Insurance - P&C; Underwriting

Location - Gurgaon

Span - 150 to 200 FTEs

- Lead end-to-end underwriting service delivery for a leading insurance provider, covering pre issuance (rating, quoting, binders) and post-issuance processes (policy issuance, financial/non financial endorsements, cancellations).
- Partner with the client Underwriting CFO to ensure operational alignment and excellence.
- Function as an overlay to domain specialists, providing operational rigor and process value for first-time outsourcing engagements.
- Deliver SLAs and KPIs across the underwriting portfolio spanning three U.S. geographies, with no onshore retained staff.
- Directly manage ~200 underwriting professionals handling pre- and post-issuance processes.
- Maintain operational stability during quarterly and annual renewal surges,



demonstrating agility, client handling, and people management skills.
- Drive transformation and standardization initiatives to converge delivery under a center of excellence framework.
- Serve as primary point of contact for the client’s underwriting center of excellence in India.
- Collaborate with internal RPA and Six Sigma teams to implement efficiency and digital initiatives.
- Mentor underwriting professionals and support career development within the team.

Education

Bachelors in Actuarial Science, Bachelors in Economics, Bachelors in Finance, Bachelors in Risk Management and Insurance, Masters in Sta s cs

📌 Associate Vice President (Gurugram)
🏢 Genpact
📍 Gurugram