Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

Role Responsibilities:

• Deploy and configure Now Assist capabilities including Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence across customer instances.

• Translate AI Transformation Architect blueprints into working configurations, integrations, and workflows following ServiceNow best practices.

• Rapidly prototype and iterate on AI use cases in alignment with customer- defined success metrics.

• Drive measurable AI adoption outcomes including active user rates, workflow automation coverage, and time-to-value for Now Assist features.

• Partner with AI Transformation Architects to execute customer-specific AI adoption roadmaps, sprint plans,



and go-live checklists.

• Facilitate customer workshops, enablement sessions, and hands-on training to build AI literacy and sustained usage.

• Surface and escalate adoption blockers — technical, organizational, or behavioral — and recommend targeted interventions.

• Serve as the on-the-ground technical expert for AI-related questions, issues, and guidance across the customer lifecycle.• Act as SME alongside AI Transformation Architects in customer steering meetings, executive briefings, and QBRs.

• Identify, debug, and advise on configuration conflicts, data gaps, or architecture issues that block AI activation.

• Document customer configurations, AI use case outcomes, and lessons learned to contribute to AI Adoption Team knowledge base and repeatability.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This

📌 Senior Engineer (Bengaluru)
🏢 Presidio
📍 Bengaluru