Primary Responsibilities:

• Process and Apply Payments: Accurately apply daily cash receipts, including checks, ACH, wire transfers, and credit card payments, to customer accounts and invoices.

• Investigate Unapplied Cash: Research and resolve unapplied or unidentified payments by collaborating with customers and internal teams to ensure proper allocation.

• Manage Deductions: Analyze and address customer deductions by coordinating with relevant departments to validate claims and process adjustments as necessary.

• Stakeholder Communication: Serve as a liaison between the ITC department and internal/external customers to address payment discrepancies, provide account information, and enhance customer satisfaction.

• Documentation and Reporting: Maintain accurate records of cash applications, adjustments, and communications; generate reports to monitor unapplied cash, deductions, and other key metrics.

• Process Improvement:



Identify gaps and opportunities for process enhancements; develop and implement workflow improvements to increase efficiency and accuracy in cash application procedures.

•

Responsibilities
Primary Responsibilities:

• Process and Apply Payments: Accurately apply daily cash receipts, including checks, ACH, wire transfers, and credit card payments, to customer accounts and invoices.

• Investigate Unapplied Cash: Research and resolve unapplied or unidentified payments by collaborating with customers and internal teams to ensure proper allocation.

• Manage Deductions: Analyze and address customer deductions by coordinating with relevant departments to validate claims and process adjustments as necessary.

• Stakeholder Communication: Serve as a liaison between the ITC department and internal/external customers to address payment discrepancies, provide account information, and enhance customer satisfaction.

• Documentation and Reporting: Maintain accurate records of cash applications, adjustments, and communications; generate reports to mo

📌 Senior Executive (Bengaluru)
🏢 EXL
📍 Bengaluru