Job Title - GN - SONG - Service - ServiceNow - Consultant

Management Level: 09/ Consultant
Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai
Must have skills: ServiceNow
Good to have skills: NA

Job Summary:
You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.

Areas of Work: Business Analyst/Functional Consultant – ServiceNow

Roles & Responsibilities: As part of these, you will drive the following:

· Management Consulting: Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design.
· Stakeholder Management: Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner.
· Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes.
· Process Mapping:



Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare explicit and concise documentation, including business requirements documents, use cases, and user stories.
· Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes.
· Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes.
· Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance.
· Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
· Parti

📌 #ACN GN (Bengaluru)
🏢 Accenture
📍 Bengaluru