The Customer Care Associate is intended as an early-career-level operational position in Hempel’s Customer Care organization.
The responsibilities and tasks of the Customer Care Associate include, but are not limited to:
Do You Also Believe People Are a Company’s Greatest Asset?
o Managing customer inquiries, incl. quotations, order placement, tracking, delivery status updates, product information, documentation, Ad hoc and more.
Daily operational tasks:
o Managing quotations in the ERP systems, including the preparation and facilitation of necessary documentations.
o Performing Ad hoc activities to enhance customer experience.
o Outbound and inbound customer communication
o Administration related to customer-related inquiries.
o Customer data management
Additional non-operational tasks:
o Ensuring that a safe and healthy work setting exists by adhering to company health, safety, and environment policies.
o Ensure the upholding of local and global compliance rules when handling quotes and documents.
o Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company.
What Are We Looking For?
• Ideally a bachelor’s degree in a relevant field or equivalent experience within Customer Care and/or order to cash environments.
• Strong interpersonal skills with a customer-first mindset.
• Excellent English language proficiency(read/write/speak), additional languages are a plus.
• Strong problem-solving abilities
• 1-2 years of experience in Customer Care department (preferrable).
• Strong computer skills and proficiency in ERP systems and MS Office.
Do You Want to Be Part of a Global Team Where Collaboration Drives Success?
• At Hempel, we believe in a customer-centric approach while maintaining operational efficiency.
• Your ability to balance both will play a crucial role in ensuring smooth transactions and exceptional service delivery.
• From day one, your input and initiative will