Job Title:
Manager I, WFM Real Time Management
Job Description
ROLE: Manager I, WFM Real Time Management
DESIGNATION :Manager I, WFM Real Time Management
LOCATION : Bangalore, India
YEARS OF EXPERIENCE : 4-5 Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

• Build and lead a team of contracted business analysts, providing leadership, direction, and guidance.
• Act as the Bangalore site ambassador for the Customer Success Contemporary Operations organization
• Develop data-driven insights to drive Expert Network capacity decisions and improve business outcomes.
• Technical understanding of upstream workforce management (WFM) value chain to own the comprehensive handoff and explanation of the capacity waterfall




• Collaborate with product management and development teams to contribute to an AI Powered E2E WFM Platform
• Manage operational effectiveness of data mining, statistical analysis, and predictive modeling programming activities.
• Partner with cross-functional teams to initiate, lead, or contribute to large-scale/complex strategic projects.
• Act as a thought partner to senior leaders to prioritize/scope projects, provide recommendations, and evangelize data-driven business decisions in support of strategic goals.
• Optimize Expert occupancy to match premium customer service with optimal internal productivity and cost management.
• Partner closely with all Expert Network teams to make critical decisions about where we invest our efforts, understanding the impact of our business, defining key success metrics, and core segmentations.
• Influence team's roadmap by sharing findings with the rest of the company, and driving and verifying change in our Expert Network outcomes.

Qualificati

📌 Manager I, WFM Real Time Management (Bengaluru)
🏢 CNX
📍 Bengaluru