Role: Team Lead – Employee Benefit
Location: Pune
Band / Grade: BPO3/4

Job description for Team Lead – Employee Benefit
Key Responsibilities:
• Review claims processed by the team for correctness and completeness.
• Serve as SPOC for stakeholders addressing inquiries and providing updates.
• Guide the team of processors and oversee their performance.
• Analyze claims to identify trends, detect potential frauds and areas of Improvements.
• Diligently attend to escalation
• Publishing reports to leadership on performance metrices
• Maintain Proper documentation of processes and cross skilling of resources
• Ensure SLA’s & KPI’s are consistently met.

Work Experience:
~ 6 to 10 years of experience managing claim reimbursements, especially travel claims.




~ Minimum 1.5 Years as Team Lead, Minimum 10 Team members managed
Skills and Qualification:
• Commerce Graduate.
• Robust Communication skills.
• Analytical and Problem solving bent of mind.
• Able to work under pressure to meet timelines.
• Able to effectively collaborate.
• Customer Centric behavior.

Technical Experience
• Experience in MS Outlook, MS Excel, SAP

Must Have Skill : Travel Claims Processing, Reimbursement, MS Excel, SAP HCM/ERP Tool/SuccessFactors, Minimum 1.5 Years as Team Lead, Minimum 10 Team members managed

📌 Team Lead (Pune)
🏢 Tata Consultancy Services
📍 Pune