The Associate Engineer will provide technical support, troubleshoot customer issues, coordinate with internal teams, maintain issue records, and conduct product/application demos and training.
Key Responsibilities
- Diagnose and troubleshoot technical issues
- Ask customers targeted questions to quickly understand the root of the problem
- Properly escalate unresolved issues to appropriate internal teams (e.g. software
- developers, network engineers)
- Ensure all issues are properly logged
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain cordial relationships with clients
- Conduct Product / Application online demo/ training for our customers to track issues
- through to resolution, within agreed time limits.
- Talk to clients through a series of actions,
either via phone, email, or chat, until
- they ve solved technical issues
Required Skills Qualifications
- Candidate Specifications
- Communicate fluently in English (Both written and
- verbal)
- Ability to multitask and prioritise effectively
- Poised and patient when dealing with clients.
Positive to Have
- Knowledge of Advance excel and Power Bi
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