BMC ITSM Migration Specialist L3
1. Migration Execution:
• Execute hands-on migration of data, workflows, and configurations from BMC Remedy to Helix.
• Enable next-generation features, including Helix Smart IT, Discovery, and Digital Workplace.
2. Fresh Implementation:
• Perform the deployment of BMC Helix platform components.
• Configure out-of-the-box and custom workflows for new implementations.
3. API Integrations:
• Implement and test REST/SOAP APIs for integration with third-party applications, such as ServiceNow, Jira, Salesforce, or custom tools.
4. Testing & Validation:
• Conduct thorough testing for migrated and newly implemented features.
• Validate integrations to ensure seamless communication between Helix and other systems.
5. Documentation:
• Maintain comprehensive documentation for all migration, implementation, and integration activities.
6. Support:
• Provide Level 3 support during and after migration/implementation phases.
• Troubleshoot issues related to current configurations, integrations, and features.
Skills & Qualifications:
Technical Skills:
• Core Competencies:
• In-depth knowledge of BMC Remedy ITSM and Helix platforms.
• Expertise in fresh implementations of the Helix platform and migrating from Remedy.
• Proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents.
• Strong experience with API-based integrations (REST, SOAP) and third-party system connectivity.
• Desirable Skills:
• Experience with cloud platforms like AWS or Azure for hosting Helix and Docker - kubernetes
• Knowledge of ITIL practices and automation tools.
• Familiarity with common third-party tools like EBS[Enterprise Service Bus] and others enterprise tools.
Soft Skills:
• Strong problem-solving and analytical abilities.
• Effective communication and stakeholder management skills.
• Ability to lead and work collaboratively in cross-functional teams.
Certifications (Preferred):
• BMC Certified Professional (Remedy/Helix).
• ITIL Foundation or higher