Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting current direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager Operations.
In this role, you will:
• Circa 50% to 100% of time spent managing people / direct and indirect reports
• Lead User Acceptance Testing for the business (as and when required). Manage 10 to 12 direct reports, whilst overseeing 20 - 24 headcount of indirect reports, as and when deemed required by business or manage the process as an individual contributor
• Manage transformation and growth. This role operates in a highly complex and time critical environment and is required to be involved in processing of activities, which includes (but not limited to):
• Reconciliation of cash and unit accounts, which includes investigation of breaks (where necessary). Management Information Reporting
• Product Range / functions would include Registration, Dealing & Reporting, Settlement activities, Reconciliations, Corporate actions, Fund price and Management Information
• Flexibility in terms of shift timing to manage multiple jurisdictions & business requirements.
• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s
• Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
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