Job Title:
Senior AssociateWork Type:
PermanentLocation:
Gurugram, India
It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.
At NAB India, we’re ramping-up and growing at a very rapid pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.
The role is responsible for the end-to-end maintenance of cards processes including setting up direct debit, adding additional card holder,
changing statement cycle, reducing limit and managing end to end package for credit card.
Experience
Experience in financial services, lending operations, or commissions administration
Understanding of credit cards
Familiarity with NAB systems (e.g., Commissions GUI, ebobs, LOIS, SharePoint) and workflow management tools is desirable
Key Accountabilities
Process Card Maintenance Requests: Complete card servicing and maintenance activities accurately and within agreed SLA/TAT, following established procedures.
Risk & Compliance: Ensure all transactions comply with bank policies, operational controls, privacy requirements, and delegated authorities, escalating exceptions appropriately.
Quality & Accuracy: Maintain high standards of processing accuracy, complete required validations, and minimise errors, rework, and customer impact.
Workload & Productivity Management: Effectively manage allocate
📌 Senior Associate (Gurugram)
🏢 NAB
📍 Gurugram