About Salary Finance

Salary Finance is a leading global FinTech platform. We support a community of 4M employees across 575 clients (including 20% of the FTSE 100) in the UK and US, providing a suite of financial employee benefits that help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, and financial education. We have a team of 200 brilliant and passionate colleagues across 3 countries, backed by great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London, Virgin Money) with £100M in equity and £500M in debt funding raised to date.

We were co-founded by entrepreneurs Asesh Sarkar (CEO), Daniel Shakhani, and former Head of Google UK and Ireland Dan Cobley (Chairman), and are authorised by the FCA.

The Role

We are looking for a Collections Associate to join our Customer Operations team. The ideal candidate will have previous experience in frontline collections and be confident handling customers across multiple channels,



while balancing effective collections strategies with a customer-focused approach.

You will be responsible for managing collections-related enquiries via Email and Live Chat, supporting the back-office processes that underpin the collections function, and ensuring all interactions and records are handled accurately, empathetically, and in line with regulatory and internal requirements.

Key Responsibilities:

• Manage frontline Collections operations, including customer accounts in arrears and repayment-related enquiries.

• Handle customer enquiries across Email and Live Chat, providing transparent, accurate, and empathetic support.

• Apply appropriate collections strategies and processes within a FinTech or financial services environment.

• Support customers experiencing financial difficulty or vulnerability, following appropriate vulnerability and affordability processes.

• Identify and respond appropriately to financial hardship, vulnerabili

📌 Collections Associate (Mumbai)
🏢 Salary Finance
📍 Mumbai