Assistant Service Desk Manager (Pune)

Assistant Service Desk Manager (Pune)

02 Oct
|
Naukri e-Hire
|
Pune

02 Oct

Naukri e-Hire

Pune

Roles and Responsibilities :

- Manage day-to-day operations of the IT Service Desk, ensuring timely resolution of customer queries and issues.

- Provide technical support to end-users on desktop applications, hardware, and network connectivity.

- Coordinate with internal teams for issue escalation and resolution, maintaining accurate records of incidents and requests.

- Develop process improvements to enhance efficiency, productivity, and quality of services provided by the IT Support team.

Job Requirements :

- 7-12 years' experience in an IT Service Desk or similar role.

- Robust knowledge of desktop support, IT support, IT service desk, technical troubleshooting, and technical support principles.

- Excellent communication skills with ability to handle multiple stakeholders effectively.

📌 Assistant Service Desk Manager (Pune)
🏢 Naukri e-Hire
📍 Pune

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