Assistant Service Manager, Honda BigWing Workshop Location: Kolkata | Reports to: Service Manager | Experience: 3–6 years in two-wheeler service Role Summary Support the Service Manager in running day-to-day workshop operations for premium Honda motorcycles. Make sure every bike is serviced to Honda standards, delivered on time, and leaves behind a satisfied customer.

Key Responsibilities Oversee daily workshop flow: vehicle intake, job card creation, technician allocation, and timely delivery. Make sure all services and repairs follow HMSI processes, SOPs and BigWing brand standards. Run quality checks and road tests before delivery to keep repeat repairs to a minimum.

Handle customer concerns, explain work done and estimates, and escalate complex issues when needed. Manage warranty claims, documentation and coordination with the HMSI area service team. Work with the parts department on availability of spares, accessories and consumables.

Track workshop KPIs, including CSI, turnaround time, workshop loading, labour and parts revenue,



and repeat-job ratio. Guide and train technicians, and support their Honda certification and skill development. Maintain workshop hygiene, safety norms, tools and equipment upkeep.

Keep service records accurate in the DMS and share daily and monthly MIS reports.

Requirements Diploma or B.E. in Automobile or Mechanical Engineering. 3–6 years in two-wheeler service, with at least 1–2 years in a supervisory role.

Experience with premium or large-capacity motorcycles (300cc+) is preferred. Strong technical diagnosis skills and familiarity with EFI and electronic systems. Positive communication in English and the local language, with a customer-first attitude. Working knowledge of DMS and MS Excel. Passion for motorcycles; a two-wheeler licence is required.

What We Offer Competitive salary, performance incentives, Honda OEM training, and a growth path to Service Manager.

📌 Assistant Service Manager (Kolkata)
🏢 Dugar Automotives Private
📍 Kolkata